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Frequently Asked Questions

Welcome to our FAQ page! At Site Sleuth, we know that website optimization can sometimes feel overwhelming. That's why we’ve compiled answers to some of the most common questions we receive about our services, processes, and how we can help your business grow. Whether you’re curious about search engine optimization (SEO), user experience (UX), or just getting started, we’re here to help guide you every step of the way.
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If you don’t see your question here, feel free to reach out to us directly—we’d love to help!
  • What is Site Sleuth?
    Site Sleuth is a website optimization service that helps small and medium-sized businesses improve their online presence through SEO (Search Engine Optimization) and UX (User Experience) enhancements. We offer services like website audits, UX analysis, redesigns, and ongoing SEO monitoring.
  • What services does Site Sleuth offer?
    Site Sleuth specializes in website optimization services, including: • SEO audits • UX analysis • Website redesigns • Ongoing SEO monitoring. Our goal is to improve your website's visibility, user experience, and conversion rates. Get detailed information and pricing on each service here
  • Who is Site Sleuth for?
    Any business can benefit from the services Site Sleuth provides. However, Site Sleuth is specifically designed for small to mid-sized businesses looking to improve their online visibility, website performance, and user experience.
  • How do I get started with Site Sleuth?
    Simply fill out the consultation request form on our website or contact us directly. We offer a free mini website audit to help identify areas of improvement.
  • What can I expect from a Free Mini Audit?
    The free mini audit is a high-level review of your website, focusing on key SEO and UX elements. You'll receive a summary of quick wins and opportunities for improvement that can help you understand the value of more in-depth optimization.
  • Do I need to provide access to my Google Analytics and Search Console?
    Yes, providing access to your Google Analytics and Search Console helps us gather important data about your website's performance. This information allows us to create a data-driven strategy to improve your website's SEO and user experience.
  • What is an SEO audit?
    An SEO audit is a comprehensive review of your website's current search engine optimization status. It helps identify issues that may be affecting your ranking and visibility in search engine results.
  • What does your SEO audit include?
    Our SEO audit includes a review of on-page SEO elements (keywords, meta tags, headings), technical SEO issues (site speed, mobile-friendliness, indexing), and off-page factors like backlinks and competitor analysis. We offer two audit options: basic and comprehensive. To reach more about what's include in each and see pricing, click here
  • How often should I perform an SEO audit?
    We recommend performing an SEO audit at least once a year or whenever you make significant changes to your website.
  • How long does it take to see SEO results?
    SEO is a long-term strategy. Typically, it takes between 3 to 6 months to see noticeable improvements in search engine rankings, depending on the competitiveness of your industry.
  • Do you offer ongoing SEO services?
    Yes! We offer ongoing SEO monitoring and re-audits to help maintain and improve your website's performance over time.
  • What Is the difference between On-Page and Off-Page SEO?
    On-page SEO refers to optimizing elements on your website, such as content, meta tags, and internal links, to improve search engine rankings. Off-page SEO involves external factors like backlinks from other websites, social media signals, and brand mentions to enhance your website’s authority.
  • What is a UX audit?
    A UX audit is an analysis of how users interact with your website. It helps identify pain points and areas for improvement in the user journey, which can lead to increased conversions and customer satisfaction.
  • Why is UX important for my website?
    Good UX helps keep users engaged, reduces bounce rates, and encourages conversions. A well-designed user experience can lead to higher customer satisfaction and retention.
  • What does your UX analysis include?
    Our UX analysis includes usability testing, navigation clarity, accessibility checks, and recommendations to improve the overall user experience and conversion rates. We offer two levels of service, click out the details and pricing of each here.
  • How does UX impact SEO?
    Search engines, like Google, consider user experience metrics such as page load speed, mobile-friendliness, and bounce rate when ranking websites. Improving UX can have a direct impact on your search rankings.
  • What is a website redesign?
    A website redesign involves updating the visual design, structure, and functionality of your website to improve user experience and optimize it for search engines.
  • How do I know if I need a website redesign?
    If your website is outdated, not mobile-friendly, or not generating leads, it may be time for a redesign. We offer a full audit to determine whether a redesign is the best option for your business.
  • What are wireframes and prototypes?
    Wireframes are basic layouts that outline the structure of your web pages. Prototypes are interactive models that simulate how a user would navigate through your redesigned site. Both help visualize changes before they are implemented.
  • How involved will I be in the redesign process?
    We involve our clients throughout the redesign process, from initial consultations to wireframe reviews and feedback sessions, to ensure the final product aligns with your business goals.
  • How will a website redesign help my business?
    A website redesign can enhance both the user experience and search engine visibility of your site. Our redesigns focus on improving navigation, modernizing the look and feel, and optimizing the technical aspects of your site, leading to increased traffic and conversions.
  • How much do your services cost?
    Our pricing is designed to be accessible for small and mid-sized businesses. SEO audits start at $500, UX analysis at $700, and full web redesigns at $3,000. We also offer bundled services and ongoing monitoring options. Get more details here.
  • Do you offer any discounts or promotions?
    We will from time to time. In fact, to celebrate our launch, we are currently offering free mini website audits. Feel free to contact us to see if you qualify for any ongoing promotions.
  • How do payments work?
    We require a 50% deposit up front with the rest due at time of completion of your project - except for ongoing SEO monitoring. Those payments are due the first day of each month. We accept payments through various secure methods, including credit card and bank transfers. For larger projects, we offer installment options to make our services more accessible.
  • Do you offer refunds?
    Given the nature of our services, we do not offer refunds once work has commenced. However, we are committed to client satisfaction and will work with you to address any concerns.
  • How can I get in touch with you?
    You can contact us directly through our website, via email at info@thesitesleuth.com, via phone 864-528-3398, or through our social media channels.
  • Do you offer consultations?
    Yes, we offer free initial consultations to discuss your needs and determine the best strategy for your website.
  • How can I stay updated on your services and promotions?
    Follow us on LinkedIn, Instagram, and Facebook for updates, tips, and promotions. We also share valuable insights on our blog.
  • Can I refer others to Site Sleuth?
    Absolutely! We appreciate referrals and offer incentives for clients who refer new business to us. Contact us for more details on our referral program.
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